App Privacy Policy & Support

Privacy Policy
Last updated: August 23, 2026

The protection of personal data is an essential part of SympNote.
The app has been designed so that information collected within the app is generally processed and stored locally on the respective device.

SympNote does not require a user account and does not transmit data stored within the app to Sympicon or to servers operated by Sympicon.

1. Data Controller
The data controller responsible for the processing of personal data in connection with SympNote is:
Ralf Preuss
Ahornstr. 17
45964 Gladbeck
Germany

Email: info@sympicon.com

2. What Data Does SympNote Process?
SympNote enables the collection and management of various types of personal information. This may include, in particular:

• Symptoms and complaints
• Well-being and mood information
• Notes and personal descriptions
• Categories and individually created criteria
• Information about activities, triggers, and patterns
• Media stored within the app
• Other information voluntarily entered or recorded within the app

This information is used exclusively to provide the corresponding functions of SympNote.

3. Local Storage
Data collected within SympNote is generally stored locally on the respective device and processed within the app.
SympNote does not transmit this data to Sympicon, external servers, or other third parties.
There is no automatic transmission of data stored within the app to the Internet.

4. No Registration or User Account
No registration or user account is required to use SympNote.
Sympicon does not create or maintain user profiles for the use of the app.

5. No Tracking or Analytics
SympNote does not use its own analytics, tracking, or advertising services.
No user profiles are created, and no data is collected for advertising or tracking purposes.
SympNote does not contain personalized advertising.

6. No Sharing of App Data
Personal information stored within SympNote is not sold, rented, or disclosed to third parties for advertising purposes.
SympNote does not transmit data to external servers or analytics providers.

7. Export and Sharing by the User
SympNote provides functions for exporting or sharing certain information stored within the app.
When such a function is intentionally used, the respective user decides which data is exported or shared with a selected recipient or service through the functions provided by iOS.

The respective recipient is responsible for any further processing of data that has been intentionally exported or shared in this manner.

8. Storage and Deletion
Data stored within SympNote remains on the respective device until it is deleted within the app, the app data is removed, or the app is uninstalled.
Sympicon does not possess a copy of this locally stored data and therefore cannot remotely delete data stored on the device.
To the extent that data is included in regular backup functions provided by the operating system,
such data may be stored as part of a backup provided by the respective operating system or service. Sympicon does not have access to such backups.

9. Privacy When Contacting Us
If contact is made by email, the information voluntarily provided in the course of the contact will be used exclusively to process and respond to the respective inquiry.
This may include, in particular, the email address, a name if provided, and the content of the message.
The inquiry will not be shared for advertising or tracking purposes.

Email communication is additionally subject to the privacy policies and technical conditions of the respective email service used.
Email: info@sympicon.com

10. In-App Purchases
If SympNote offers paid features or in-app purchases, payment processing is carried out through the systems provided by Apple.
Sympicon does not receive complete payment information such as credit card or bank account details.
The processing of payment and transaction data by Apple is subject to Apple's privacy policies.

11. Protection of Personal Data
SympNote has been developed with the aim of reducing the amount of data processed outside the device to the necessary minimum.
Since personal app data is generally processed locally, control over this data remains with the respective user of the device.
Despite careful technical design, no system can guarantee absolute security.
Protecting the device, particularly by using an appropriate device passcode,
Face ID or Touch ID, and keeping the software up to date, provides additional protection for the stored data.

12. Changes to This Privacy Policy
This Privacy Policy may be amended if the functions of SympNote or applicable data protection requirements change.
The current version of this Privacy Policy will be published at the designated Privacy Policy URL.

13. Contact
If you have any questions regarding data protection or the processing of personal data, you may contact us at any time:

Sympicon

Email: info@sympicon.com

Support & Help
Last updated: August 23, 2026

1. About SympNote
SympNote is a private and easy-to-use app for documenting symptoms, health conditions, well-being, and personal observations.
The app helps users systematically record changes in their health and identify individual patterns over time.
SympNote works primarily locally on the device. No user account is required to use the app.

2. Your Data Stays on Your Device
Protecting personal data is a central principle of SympNote.
• No registration, No user account, No cloud synchronization by SympNote.
• No proprietary tracking or analytics services, No personalized advertising, No transmission of data stored within the app to Sympicon servers
Personal data is generally stored locally on the respective device. Further information can be found in the SympNote Privacy Policy.

3. Documenting Symptoms and Health Conditions
SympNote allows symptoms and health conditions to be documented in a structured way.

Depending on the functions used, the following information can be documented, for example:
• Symptoms and health conditions, Intensity or severity
• Date and time
• Personal notes
• Individual categories
• Individual criteria
• Activities, Possible triggers
• Other personal observations
The available input options can be used and customized according to individual needs.

4. Documenting Well-Being and Mood
SympNote provides functions for documenting personal well-being and mood. This makes it possible to record changes over time and later view them together with other documented information. SympNote is intended solely for personal documentation and does not replace a medical examination, diagnosis, or treatment.

5. Custom Categories and Criteria
SympNote allows the documentation to be organized according to individual needs.
Custom categories and criteria can be used to systematically record personal topics or recurring observations, this allows SympNote to be adapted to different personal requirements.

6. Media
SympNote provides a media library for managing media locally within the app. Media can be used, for example, to supplement personal documentation and entries.
Media stored within the app is generally processed and stored locally on the respective device.

7. Searching and Organizing Entries
For larger amounts of documentation, SympNote provides various options for quickly finding and organizing entries.
These include: Search, Categories, Sorting, Individual organization, Clear and structured presentation of entries.

8. Data Export
SympNote provides export functions that allow certain information stored within the app to be exported for further use.
Exporting can be helpful, for example, when information is needed for personal documentation or for a consultation with a healthcare professional.
When exporting data, the respective user decides which information is shared.

9. Trial Version and Usage
SympNote can be used as a free trial version.
The free version allows: Up to 10 entries, 14-day trial period. The 14-day trial period remains available even if the maximum of 10 entries has already been reached.
In addition, certain areas of the app contain sample data for demonstration and familiarization purposes.

10. Privacy
SympNote was developed with particular emphasis on privacy and local data processing. Personal information stored within the app is generally not transmitted to Sympicon or external servers. For detailed information about the processing of personal data, please refer to the separate Privacy Policy.

11. SympNote Is Not a Medical Device
SympNote is intended for the personal documentation and observation of symptoms, health conditions, well-being, and other personal information.
The app does not provide medical diagnoses and does not replace a medical examination, medical advice, or medical treatment. If you have health concerns or medical questions, an appropriate healthcare professional should be consulted.

12. Frequently Asked Questions

• Do I need a user account?
No. No registration or user account is required to use SympNote.
• Is my data stored in the cloud?
SympNote itself does not transmit or store information recorded within the app on its own servers or in its own cloud.
• Is my data used for tracking or advertising?
No. SympNote does not use its own tracking or analytics services and does not contain personalized advertising.
• Can I export my data?
Yes. SympNote provides corresponding export functions.
• Can I use custom categories and criteria?
Yes. SympNote allows the documentation to be individually structured and customized.
• Can I use media in SympNote?
Yes. SympNote includes a media library for locally managing media within the app.
• What happens to my data if I delete the app?
Since the data is generally stored locally on the device, it may also be removed when the app or its associated app data is deleted.
Before uninstalling the app, check whether any information that is still needed should first be exported or otherwise backed up.
• Can Sympicon restore my stored data?
No. Since Sympicon does not possess a copy of the locally stored app data, it cannot remotely restore data stored on the device.

13. Support
If you have questions, encounter problems, or have suggestions regarding SympNote, you can contact support directly.

Email:info@sympicon.com

When contacting support, the following information can be helpful:
• SympNote version in use
• iPhone/iPad model
• iOS/iPadOS version
• A detailed description of the problem
• Screenshots, if helpful

Please do not send sensitive health information unless it is necessary to address the support request.

14. Data Controller

Ralf Preuss
Ahornstr. 17
45964 Gladbeck
Deutschland
E-Mail:info@sympicon.com